HomeTeam receives BBB Accreditation

HomeTeam has received accreditation from the Better Business Bureau.  We are proud to have qualified for this award based on our customer feedback record and excellent customer service.  Give us a call if you are seeking help with maintaining your independence in your home. (314) 863-5987

Chuck

 

Ten Questions To Ask When Choosing A Home Care Provider

Choosing a home care provider in is one of the most important decisions you can make for your family. It’s important to ask a number of questions during the interview process with a potential provider you may be looking for in St. Louis.

1. What is the background of your company?

Research the history and ownership of the company. What type of licenses do they have? Is it involved in professional organizations?

2. How long has your company been in business?

How many years the firm has been in business is not always pertinent to the quality of care given, but it does reflect on the stability and success of the company. It may be one good factors if you have more limited information in other areas.

3. What qualifications, experience and training is required of your workers?

Find out if caregivers’ credentials are investigated. Plus, determine whether caregivers undergo a thorough, professional testing and screening process. Ask what ongoing training is provided.

4. Are your staff employees or contract workers? Are they insured and bonded?

Ask about your personal liability and tax obligations if workers are contract employees. For your protection, ensure that all caregivers are insured and bonded by the home care agency.

5. How do you supervise your workers to make sure the proper care is given?

Some agencies make regularly scheduled quality assurance calls and visits. To further ensure quality care, see that all caregivers are regularly and closely supervised by a qualified company representative.

6. Will the same employee continue with my case?

It is difficult to receive good care if different people are showing up every week. A good home care provider will be concerned with continuity of care.

7. Do you conduct a home visit before starting the home care service?

When choosing the home care services right for you, it is important that the patient and family members discuss the kind of care needed with a home care representative. This will help you determine whether the home care provider can meet your needs.

8. Do you work with my doctor in developing a plan of care?

If you require care beyond that associated with activities of daily living, your doctor ought to be involved. Most agencies will work directly with your doctor in arranging and planning for your care.

9. Can you give me some references from doctors, hospital personnel or social workers?

Ask for names of people, not just the name of a hospital or organization. One good question to ask these professionals or patients: “Would you use this company again for yourself or your loved ones?”

10. Do you guarantee customer satisfaction?

Find out if there is a length of time you will be committed to the home care provider even if you are unhappy with the care they are providing. The home care provider should guarantee care and cancel charges for unsatisfactory service.

 

Client Spotlight: Catherine’s Story

Catherine loved her home.  She lived on the edge of a park and enjoyed taking walks.  She also enjoyed tending her small garden.  Eventually she began to find it difficult to plan her meals and eat properly.  It was beginning to take a toll on her.  Soon outdated food began to take over her cabinets and refrigerator.  She wasn’t eating well.  She also began to forget to take her medication on time and mixing up what she was supposed to take.  Soon her health began to fail and she was becoming more and more confused, but she  refused to leave her home.

She asked for help.  We set up a plan with her and started providing caregivers to help her remember to take her medications and to prepare healthy meals for her.  We also helped her with light housekeeping and bathing.

She started feeling like herself, got back on her feet and was soon busy tending her garden and going for walks with our caregiver:  doing the things she loved to do while having the Peace of Mind to remain independent in her beloved home.

Paying for Home Care: Some Options

Eldercare usually involves not just healthcare but money and legal matters, as well. That might include estate planning, getting legal forms such as advance health care directives and power of attorney for finances in place, and understanding the coverage and policies — such as Medicare andSocial Security benefits — of the person in your care.

If home care is provided under Medicare, the cost of services is covered completely. Equipment is paid under Part B and is covered at 80%. Homemaker and aide services provided under state programs are generally covered at 100%. These programs generally have income qualifications. Very often only low-income seniors will qualify.

Another option for paying for this care is long-term care insurance. Most will cover a portion of home care that is provider for personal type care. Check the benefits carefully. Some companies have provided this type of insurance under retirement benefits.

It would be wise to contact your former employer to inquire if this benefit is available. The other option is to pay for the care provided from savings. Check with your Agency On Aging for information on any assistance available.